Returns & Exchanges
Because our coffee is a consumable product with a limited shelf life, we are unfortunately unable to accept returns or exchanges for online orders and subscriptions except under certain conditions such as:
- You received an incorrect item from what was ordered
- Your item was damaged in transit
If you received an incorrect item or your item was damaged in transit, please contact us by emailing firstname.lastname@example.org with the following information:
- Your Full Name
- Your Order Number
- An attached photo(s) of the item(s) received
Customer support will get with you asap! We kindly ask that you do not call our retail locations for assistance with an online order as online order fulfillment and customer support is managed by a separate team. Thank you.
Refunds (if applicable)
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com and we will make it right asap.Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email firstname.lastname@example.org and send your item to: 9085 Sutton Place, Cincinnati, OH 45011
To return your product, you should mail your product to: 9085 Sutton Place, Cincinnati, OH 45011. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Thank you for the business, have a great day!